Refund policy

Home'sCool packets are digital downloads. You get your PDF right after checkout, so we can't take a packet back once it's delivered. That said, we want every family to be happy with what they bought, and we'll make it right if something goes wrong.

We'll fix it or refund you if:

• Your file won't open or is damaged. We'll send a working copy. If we can't, we'll refund the order.
• You never got your download. We'll resend it. If it still doesn't arrive, we'll refund the order.
• You were charged twice or bought the same packet twice by mistake. We'll refund the duplicate.
• You bought the wrong edition (for example, K–2 instead of 3–5). Tell us within 14 days and we'll swap it for the edition you meant, or refund the difference if the right one costs less.

What we can't refund

Because a downloaded PDF can't be returned, we don't offer refunds just for changing your mind after the file has been delivered. Free items and orders placed with a 100% discount code aren't eligible for a refund.

How to ask

Email us at edwards.calebj@gmail.com within 30 days of your order. Include your order number and a quick note about what happened. We usually reply within two business days. Approved refunds go back to your original payment method and can take 5–10 business days to show up.